Duly Support

Support

How can we help?

Real people answer every message. We aim to reply within 24 hours.

Create your first invoice

  1. Open Duly and tap + on the Invoices tab.
  2. Choose a client, or add a new one. Add your items, with quantity, rate and tax.
  3. Check the details, then tap Preview to see the document.
  4. Add your logo, signature and brand colour under Settings > Invoice look, and add your PayPal, Venmo, Zelle, Cash App or payment link details.
  5. Tap Send to email, text, WhatsApp or AirDrop the PDF, or print it or save it to Files.

You can turn an accepted estimate into an invoice with one tap, and mark an invoice paid to send a receipt.

Premium, cancel and refunds

You can create, edit and preview documents for free. Duly Premium unlocks sending, printing and saving PDFs, the Studio, Trades, Classic and Split templates, and documents without the preview mark.

  • Restore a purchase: open the Premium screen in the app and tap Restore Purchases. Use the same Apple Account you bought with.
  • Cancel: payments are handled by Apple. Open Settings > [your name] > Subscriptions, choose Duly, then Cancel Subscription. Deleting the app does not cancel the subscription.
  • Refund: go to reportaproblem.apple.com and ask Apple. We can’t issue refunds for App Store purchases, but we’re happy to help you with the request.

Backup and restore

Duly backs up automatically to your own iCloud. To make sure it works, check that you’re signed in to iCloud and that iCloud is on for Duly under Settings > [your name] > iCloud. To move to a new iPhone, sign in with the same Apple Account and Duly’s data will come back through iCloud.

If something looks missing, wait a few minutes with a good connection, then reopen Duly. Still missing? Email us before you delete anything.

Export your data

You can export all your invoices, estimates, receipts, clients and items as PDF and CSV from Duly’s settings, so your records are always yours.

Sending problems

  • The Send button asks me to upgrade. Sending, printing and saving PDFs are part of Duly Premium.
  • No signal. You can create and preview anywhere. Send as soon as you’re back online.
  • The email app doesn’t open. Check that a mail account is set up on your iPhone, or choose Text, WhatsApp, AirDrop or Save to Files from the share sheet.
  • The logo looks small. Duly shows your logo whole, never cropped. A logo with extra empty space around it will look smaller, so trim the image first. JPEG, PNG and HEIC from Photos work.

Delete my data

Duly has no account, so there is nothing to sign out of. Your documents live on your device and in your own iCloud. To remove them, delete the app, then remove the backup in Settings > [your name] > iCloud > Manage Storage. To ask us to delete data linked to your app user ID, or your emails to us, write to slice.of.life.ltd@gmail.com. See our Privacy Policy for details.

What to put in your email

To help us fix things fast, tell us what happened and what you expected, your iPhone or iPad model, your iOS version and your Duly version. A screenshot helps a lot. Please don’t send full invoices or client details unless we ask.

Email slice.of.life.ltd@gmail.com